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Implix News
Vemma Suite by Implix
2008-02-25
We are pleased to announce that the latest Implix product...
Holiday Season at Implix!
2007-12-20
One of the joys this season brings is the opportunity
to...
WebsiteWizard Holiday Special 2007!
2007-12-05
We are excited to let you know that our WebsiteWizard Special...
Add Power To Your Marketing With Implix's New Product!
2007-11-30
We are pleased to announce a recent launch of a new Implix...
read more »
Why choose Implix?
Seven good reasons.
"Is Implix a stable and reliable partner for my company?"
At Implix, we firmly believe that stability comes from reliability and it is the foundation of our long-term strategy. We have been developing and managing e-business solutions from 1998, and have been profitable ever since.
We can enjoy this market success only because we understand where the profits come from. A customer-centric approach is among our key values we have adopted and used as guidelines on every level of our operations. Without compromises.
Apart from vendor credibility, we place stress on differentiation in our strategy. Combined, they make up a highly effective business proposition for our partners and prospects. Their needs are responded to with streamlined and dependable solutions, while their inquiries are addressed in time and at all times.
Reliability and differentiation are at the core of our competitive edge, and we never coast. That is why we the lights rarely go out in our customer care and product development rooms.
"Are the services provided by Implix cost-effective and price-competitive?"
In today's market, service reliability requires substantial investments. To balance them with predictable returns Implix has chosen attractive labor markets for its operational headquarters. As a result, we can offer our customers a great deal more in terms of quality and responsibility, for a little less price.
Our people, both the staff and associates are our key investment. They are the ones who add value to our services and ultimately customers. Although they are all highly specialized in their fields, they can efficiently tackle a range of assignments within software development, maintenance, all the way to system administration and support.
On the other hand, Implix products are designed and marketed in the way that lets our customers grow as their needs and financial strength develop. Our best customers are e-marketers who can grow safely and steadily. Therefore, all of our services include money back guarantees and flexible upgrade schemes. They know that their business is safe with us!
The cost-effective reliability Implix offers to customers is also possible because we enjoy stable relations with our vendors. They are our dependable business partners, who are happy to provide their services to us for very competitive prices to enjoy our continued business.
Finally, in order to stay price attractive, we continually monitor our market. Please, see for yourselves!
"Is your team capable of successfully delivering my projects?"
Absolutely! Implix team of web developers, designers and marketers is among Europe's finest. Hundreds of thousands of our customers, chiefly across North America, cannot be wrong.
Our core competencies help us stay clear of any distractions, which could affect our performance. Consequently, we carry out the work with no distractions or conflicts, which allows us to deliver superb quality.
Our values are the practical guidelines to how we should perform our jobs for our customers:
- Escalate critical issues to all stakeholders to avoid potential problems and process interruptions
- Treat customers, partners, suppliers, peers and competitors fairly
- Identify and act to resolve differences
- Understand and protect customers', partners' and company's interests and expectations
- Be proactive in identifying and resolving problems and deficiencies
- Promote trust by meeting commitments, both externally and internally
- Follow policies, standards, and procedures, making sure the right thing is done
- Seek guidance when unsure about what to do
"What measures do you take to ensure timely delivery?"
Every single transaction that is generated by Implix is instantly run through our Ordering System to ensure data accuracy. The software alerts Implix if customer data is either incomplete or inaccurate. Our customer care specialists proactively email or call customers and inquire whether delivery details were entered incorrectly, so we can make the change and guarantee the service is delivered on time.
Implix captures its transactions on a high-end server that is fed by 3 different front-end Web servers. In addition, it has a back-end system, which conducts the analysis of the data once it is rejected.
Apart from its powerful data cleansing capabilities, Implix is able to detect cases of possible fraud with information quality software. For example, if someone requested a delivery using false identity and/ or payment details.
Another must-have for Implix is high reliability, as we perform our business in a no downtime, 24/7 operation.
In the case of larger, private label or dedicated solution deals, when Implix relies on own vendors' performance, we clearly define timelines before the buying decision is made. Then, our teams switch to the "exceed expectations" mode and 9 out of 10 times deliver early.
Our customers appreciate the extra measures we take to ensure that they have a good start to their e-marketing experience.
"Considering your company is located overseas, what do you do to ensure reliable communication with clients?"
Our core customer care team is located in North America, where the vast majority of Implix customers are located. Therefore, direct customer communication is performed in real time. We offer versatile and dependable means of communication that include toll free telephone lines, email and live chat.
Implix European technical support teams take shifts in their working time to cover for the time difference and ensure ongoing communication with both the customer care specialists and customers.
Our phones and emails are being attended without a delay, even as we speak…
So talk to you soon!
"Are your employees trained in customer service?"
At Implix, we understand how important customer service is. Whether it is answering questions to a potential customer, assisting a new customer with placing an order, or helping a long-time customer understand a new feature, our trained customer service representatives are here for you.
Our employees have years of customer service experience, and no task is considered closed until you, the customer, are satisfied.
Our staff regularly attend training sessions to not only learn about the new features and services that we are constantly adding, but to improve themselves in the areas of problem solving, customer care, and communication, both internal and external. Ensuring your satisfaction is our number one goal.
"Then why is Implix better suited to handle my projects than your competitors?"
Our fundamental advantage is that we practice what we preach. Implix owns and operates multiple successful e-businesses, such as GetResponse, WebsiteWizard, HyperTracker and others, which have over 750,000 active users worldwide.
Differentiation
- Product -- Implix seeks to be unique in its industry along the dimensions that are widely valued by our customers
- Cost -- Implix does not ignore its cost position, i.e. in all areas that do not affect it, we try to decrease cost, which means that it is at least lower than the price premium we receive from customers
- Service - we continue to hire dedicated specialists who have an expertise in and a passion for our niche in the field of Internet marketing
- Image - our mission is to recognize and meet the needs of online businesses by sharing our creativity and achievements in the field with the present and future clients, affiliates and partners.
Our success comes from a three-step process:
- Identify and analyze our competition in order to understand their strengths and weaknesses
- Identify our company's competitive strengths, so we can focus on areas where we offer a real advantage
- Shift the focus to those areas where we enjoy the most advantages.
Among the tools that we use at the comparison stage are case studies of previous successes, customers' beta testing reports, testimonials, and different comparative research and benchmarking activities.
At Implix, we constantly re-invent our company. We begin by identifying specific changes in our marketplace. For instance, if e-marketers do not seem to be using as much text information to promote their products as they used to, it is time to introduce audio and video communication channels as a regular part of our service.
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